Terms of service

Last updated: 8 October 2026

These terms apply when you use this website or buy from Calm Mind Therapy Services ("we", "us"), run by Natalie Jane. By placing an order you agree to them.

What we offer

Digital resources: downloadable workbooks, guides, journals and bundles in PDF format.
Coaching sessions: private online 1:1, couples and business coaching sessions.

Coaching is not therapy or emergency care

Our sessions and resources are coaching and self-help. They are not a substitute for therapy, medical care or crisis support, and we do not diagnose or treat any condition. If you are in danger or need urgent help, call 999, contact your GP, or call Samaritans on 116 123 (free, 24 hours a day).

Couples sessions are only suitable where both people choose to attend and can speak freely without fear. If there is abuse, coercion or a risk of harm in the relationship, a joint session is not appropriate, and we may decline or end a booking for safety reasons.

Orders and payment

Prices are shown in pounds sterling (GBP) unless your local currency is displayed. Payment is taken at checkout. We may refuse or cancel an order, for example if a product was listed at the wrong price. If we do, we will refund you in full.

Booking sessions

After you buy a session, we will contact you by email to arrange a time. Sessions take place online. Please join from a private space where you can talk freely.

Digital products: your licence

When you buy a digital product, you get a personal, non-transferable licence to use it for your own private use. You may print copies for yourself. You may not share, resell, copy or distribute the files, or use them with clients or groups, without our written permission. All content remains the copyright of Natalie Jane / Calm Mind Therapy Services.

Cancellations and refunds

See our Return and refund policy.

Confidentiality

What you share in sessions is kept confidential, except where we believe you or someone else is at serious risk of harm, or where the law requires us to share information. How we handle your personal data is explained in our Privacy policy.

Our responsibility to you

We take care to make our resources and sessions helpful and accurate, but decisions you make are your own. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Your rights under UK consumer law are not affected.